SysAid <a href="http://www.ilient.com">>Help Desk Software</a> is a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Help Desk, Asset Management, Monitoring, Reports & Analysis, Knowledge Base, Live Chat, Password Services, IT Benchmarking, and Calendar applications in a simple, attractive and easy-to-use package. A free mobile application allows you manage your help desk and assets from your iPhone, BlackBerry, Android, and Windows Phone 7. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing and monitoring your organization’s network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). End users submit help desk service requests via SysAid’s intuitive End-User Portal, while the SysAid Help Desk enables you to predefine and apply automatic priority, escalation, re-routing and notification rules (email, SMS, service requests). Support your users anywhere around the world, via SysAid Remote Control. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Task and Project, and Manager Dashboard modules are also available. SysAid also features an active online Community Forum, regular training programs, and is deployed in over 100,000 organizations in 140 countries around the world. SysAid software is completely free, without ads or trial periods, and takes just minutes to set up. SysAid Version 8.5 improves and enriches your day-to-day IT management experiences, whether in the office or on the go, and creates a comfort zone for your end users. SysAid 8.5 includes more mobile options, new functionalities, enhanced user interface, and more.

Securely and Completely Uninstall ANY Unused, Damaged or Unwanted Software Programs
from Your PC Instantly With SecureUninstaller.

Remote Command Line – Start a command line on a remote computer

Active Directory User Lookup – Find on which computer a specific user is logged in to. Displays the IP address and host name of the computer where the user is logged in.

The Rove Mobile Admin Client is a smartphone- and tablet-enabled client for the Rove Mobile Admin mobile IT management solution. Rove Mobile Admin is a highly secure client-server solution that allows you to monitor and manage your IT environment from your smartphone or tablet. Once the Rove Mobile Admin Client software is installed on your device, you can connect through your Rove Mobile Admin Server installed behind your corporate firewall to receive real-time alerts to IT issues and access the servers and systems on your network that you want to manage.

Real-time alerts to IT issues, right on your smartphone or tablet
Diagnose, triage and resolve IT issues directly from your smartphone or tablet
Get the job done anywhere, anytime

FEATURES

Rove Mobile Admin gives access to many systems and services, including:

Real-time Dashboard – alerts from the following monitoring and incident management systems: Microsoft System Center Operations Manager, BMC Performance Manager Portal, Nagios Monitoring, BMC Remedy Service Desk, CA Service Desk
Monitoring: Microsoft System Center Operations Manager, BMC Performance Manager Portal, Nagios Monitoring
Virtualization: VMware Infrastructure, Microsoft Hyper-V
Incident Management: BMC Remedy Service Desk, CA Service Desk
Remote Access: RDP and VNC, SSH and Telnet, HP iLO
Mail: Microsoft Exchange, Domino
Windows: Command Prompt, Event Viewer, Local Users and Groups, File Explorer, Printers, Restart, Scheduled Tasks, Shared Folders, Services, System Information, Task Manager, Terminal Services, PowerShell, Dial-up Connections
Mobile Device Administration: BES, Microsoft System Center Mobile Device Manager
Directory Services: Active Directory, Novell Console

SERVER SOFTWARE
Note that http://roveit.com/downloads/MobileAdmin/6.0/6.0.10790/MobileAdminInstaller.exe is a direct download link. To download the Rove Mobile Admin Server go to http://www.roveit.com/trial to obtain a free trial.

FrontFace for Business allows you to directly and precisely distribute important information or notifications from various sources such as RSS feeds, SharePoint, Intranet, e-mail accounts, Twitter accounts or instant messaging (IM) applications in real time to the users’ computers. Based on the importance and type of information, different visualizations are available such as "toast notifications", full screen pop ups, a desktop news ticker, etc.

FrontFace for Business is an easy to deploy application that is installed on the company’s client computers (Windows XP, Vista or 7). Predefined or user defined subscriptions access various data sources (so called message providers), e.g. RSS feeds, SharePoint lists, E-Mail, Twitter feeds, business and sensor data or messages sent by instant messaging servers (XMPP/Jabber). The retrieved information is then processed by FrontFace for Business and displayed in an appropriate way, e.g. on a Desktop news ticker, as pop up, full screen pop up or toast notification. It is possible to pre-configure the application and to restrict the possible configuration options for the individual users. This allows creating an enterprise communication solution that always fits perfectly!

Typical Applications of FrontFace for Business:
- Integration of a holistic, multi-channel enterprise communications strategy (covering SharePoint, Intranet, SMS, e-mail, RSS, instant messaging, etc.)
- Productive, well-targeted enterprise information management
- Information logistics for companies with distributed sites, agencies or stores
- Proactive communication with users from the IT helpdesk
- Mass notification or altering of single users or entire user groups
- Surveying employees and field force staff
- Monitoring information systems and IT infrastructure (e.g. servers)
- Monitoring the Web and social media channels (Google, Twitter, etc.)

Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests.

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you’re working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you’re dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets.

Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.

When you run the computer audit the program automatically creates or updates computer records in your database.

Web Tracks also provides an easy way to track software assets such as CD’s, downloaded programs, Open License Agreements etc.

Whether you are looking for a helpdesk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Helpdesk will ensure you deliver professional levels or service through timely management and high levels of feedback.

Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive helpdesk that will improve your levels of service simply by working with it.

It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

NeuQs Free Helpdesk client is fully web-based meaning deployment to your colleagues and clients is rapid. This FREE version of NeuQs Free Helpdesk is fully operational with no time limited functionality so you can use it with confidence to support your organisation or customers in the future.

Core featureS:

No Ads, No upsell, No support fees and you don’t have to register

The latest technologies – Silverlight and .Net Framework

Event scheduling – meet your deadlines and manage your resources

Email integration for seamless updates and notifications

Message templates for customisable email output

Rapid entry of service requests via email, customer portal or quick form

Prioritisation and escalation management by due date and user

Full accountability and tracking – never lose sight of an issue

Intuitive User Interface – for easy use by your team and users for rapid take up.

ThinVNC Remote Access Server grants full-external HTML5 Remote Desktop Access to any PC within the corporate LAN/WAN, administering and redirecting ThinVNC’s HTTPS/WebSockets traffic. With the ability to define users and PCs, ThinVNC Remote Access Server is the perfect tool for secure telecommuting, remote support and administration.

ThinVNC Remote Access Server provides an easy-to-use web interface targeted to both administrators and end-users. Using ThinVNC Remote Access Server, administrators can manage users and assign the PCs they can gain access to.

End-users simply see a list with their assigned PCs, making them possible the remote desktop access with a simple click. Furthermore, when the remote PC is off, end-users can remotely turn the PC on using the Wake-On-LAN (WOL) feature, making unnecessary to leave all the PCs permanently on.

ThinVNC Remote Access Server requires a copy of ThinVNC running on each remote PC. To ease the installation task, ThinVNC Remote Access Server provides a Remote Install tool, enabling on-demand and remote ThinVNC installation.

ThinVNC Remote Access Server Highlights:

ThinVNC Remote Access Server Highlights:
- Secure (SSL), Firewall-friendly Remote Desktop Access Point
- Web User Interface
- Users/PCs Administration
- Windows Logon Support
- Remote Install Tool
- Wake-On-Lan (WOL)

Visit our site: www . thinvnc . com

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

The All-new N-central 7.2 remote system management and monitoring solution provides Managed Service Providers and IT professionals in mid-size businesses a full-featured tool to deliver the most complete service remotely to their end-users, for the least expense – and report on those services with unprecedented detail. N-central sets the standard with best-in-class monitoring and industry-leading management and reporting. Key advantages include: – Breadth and scalability. Monitor more devices, more services and more operating systems, from more vendors, with greater scalability than any other available solution. – Monitoring with Agents and Probes. N-central’s flexibility allows you to monitor remote networks with agents for mobile devices, probes for a large number of devices within a network, or both. – Automated deployment. N-central’s industry-leading automated configuration process eliminates manual steps and allows you to deploy monitoring in minutes. – Ease of use. Clean, intuitive interface makes it quick to grasp and use, minimizing training. – Complete toolset for the IT professional. One suite of integrated tools, including reporting, that cover every facet of network and systems management. – Manage more devices. Multi-platform support means you can remotely control any device from any Java-compatible system. – No end-user interruption. Using N-central’s unattended remote control tool, all interactions with a desktop can occur in the background, without the end-user being interrupted from their work. – Powerful reporting. Support daily operations, troubleshooting and capacity planning with a single reporting solution. – Go-to-market support. Get to market faster and reduce sales costs and risk . N-central is available as on-premise software or as a hosted subscription-based service. Both versions offer a fully-functional 30-day trial period and a unique, most flexible Hybrid licensing model.

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.thinvnc.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Customer Support Organizer Pro,database software for Windows. Simple database management system that helps you to organize, track, and manage your customer support activities. 4 simple databases included in Customer Manager Pro: Personnel manage your customer support personnel. Customers: manage your customers. Issues: catalog, manage, and track all issues. Log: track all activities. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data fields. Unlimited number of records. Unlimited number of databases

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price – but, in their words, wasn’t anything like as good. Easy to set up:- You don’t need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases – Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing – enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

A Remote Control Software truly engineered for IT Professionals with unique features such as Citrix and Terminal Services Session Shadowing, Data Center Monitoring, Video Recording and Remote Assistance over public networks. Designed to Support Heterogeneous Infrastructures: Goverlan Remote Control v7 supports four communication protocols: Goverlan RMC, Citrix ICA, Microsoft RDP and VNC. This not only allows you to initiate remote control sessions and ICA/RDP user sessions to Windows based platforms, but also to any platform which supports the VNC protocol such as Mac OSX or Ubuntu. Full Support for Citrix XenServer and Microsoft Terminal Services Thin Clients: Goverlan supports both the physical console session and Citrix ICA / Microsoft RDP user sessions. With Goverlan Remote Control v7, you can remote control the physical user session (the session bound to the physical screen, keyboard & mouse) as well as shadow ICA and RDP user sessions. Data Center or Student Class Monitoring: Create a customizable and dynamic view of a group of machines and monitor what is happening on all desktops simultaneously. This powerful Monitoring View allows you to keep an eye on large number of remote desktops live with minimal impact on your network. The monitoring view includes many options and performance counters, providing you with an extensive health overview and control over a group of machines. Once you have defined a monitoring view, you can save the layout and reload it at any time. Goverlan will re-establish the connection to all machines for you. Provide Remote Assistance Anytime, Anywhere: Support your clients no matter where they are! With Goverlan v7, you can support both on-site and off-site users. The Goverlan Remote Assistance feature allows you to generate Remote Assistance Access Tokens which can be emailed to a client or made available via a web site. Once the client accepts the access token, you have full access to their machine. No matter where they are!

If you are looking for <a href="http://www.xoomcases.net/xoom-cases/">motorola xoom cases</a> check out <a href="http://www.xoomtabletcases.com/xoom-cases/">motorola xoom tablet cases</a> for everything that you need.Motorola showed me their new Motorola Xoom, a 10.1-inch HD tablet offering Dual-Core Processing, Google’s Honeycomb Platform, and 1080p HD Video Content Support. Motorola Xoom supports 1080p HD video and HDMI output.It delivers console-like gaming performance on its 1280×800 display, and features a built-in gyroscope, barometer, e-compass, accelerometer and adaptive lighting for new types of applications. It also features Google Maps 5.0 with 3D interaction and delivers access to over 3 million Google eBooks and thousands of apps from Android Market. The Motorola XOOM device will launch as a 3G/Wi-Fi-enabled device in Q1 2011 with an upgrade to 4G LTE in Q2. Starting in Q2 2011 the Motorola XOOM will be a 4G LTE/Wi-Fi- enabled device.

LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring website and keywords, the possibility of setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), ecommerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

ThinVNC Remote Access Server grants full-external HTML5 Remote Desktop Access to any PC within the LAN. ThinVNC Remote Access Server tunnels ThinVNC traffic over HTTP/WebSockets and SSL, enabling secure access to any PC through just one public IP, using firewall-friendly protocols and port.

ThinVNC Remote Access Server provides an easy-to-use web interface targeted to both administrators and end-users. Using ThinVNC Remote Access Server, administrators can manage users and assign the PCs they can gain access to.

End-users simply see a list with their assigned PCs, making them possible the remote desktop access with a simple click. Furthermore, when the remote PC is off, end-users can remotely turn the PC on using the Wake-On-LAN (WOL) feature, making unnecessary to leave all the PCs permanently on.

ThinVNC Remote Access Server requires a copy of ThinVNC running on each remote PC. To ease the installation task, ThinVNC Remote Access Server provides a Remote Install tool, enabling on-demand and remote ThinVNC installation.

ThinVNC Remote Access Server Highlights:

* Secure (SSL), Firewall-Friendly External Remote Desktop Access to every PC on the LAN
* ThinVNC traffic tunneling
* Pure-Web Access, HTML5 Based
* User/PC Administration
* Windows Logon Support
* Remote Install Tool
* Wake-On-Line (WOL)

Visit our site: www . thinvnc . com

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Netviewer Support is a professional remote support solution trusted by 16.000+ companies in 68 countries – now freely available for personal use. With Netviewer Support Free you can help solve the computer problems of your friends and family. All that is needed is an internet connection. You get fast and easy remote access to the other computer for a quick and easy assessment of the problem at hand. Once diagnosed you can take remote control and solve the problem immediately. Features like automated remote diagnosis and the ability to restart and automatically reconnect to the remote computer will help you keep your time investment to a minimum.

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.thinvnc.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician’s side nor Customer’s.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

To meet the needs of every client, SupportSmith v2 IT Support is marketed in a flexible way. Learn more at:

http://www.supportsmith.com/.

About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

ThinVNC Remote Access Server grants full-external HTML5 Remote Desktop Access to any PC within the LAN. ThinVNC Remote Access Server tunnels ThinVNC traffic over HTTP/WebSockets and SSL, enabling secure access to any PC through just one public IP, using firewall-friendly protocols and port.

ThinVNC Remote Access Server provides an easy-to-use web interface targeted to both administrators and end-users. Using ThinVNC Remote Access Server, administrators can manage users and assign the PCs they can gain access to.

End-users simply see a list with their assigned PCs, making them possible the remote desktop access with a simple click. Furthermore, when the remote PC is off, end-users can remotely turn the PC on using the Wake-On-LAN (WOL) feature, making unnecessary to leave all the PCs permanently on.

ThinVNC Remote Access Server requires a copy of ThinVNC running on each remote PC. To ease the installation task, ThinVNC Remote Access Server provides a Remote Install tool, enabling on-demand and remote ThinVNC installation.

ThinVNC Remote Access Server Highlights:

* Secure (SSL), Firewall-Friendly External Remote Desktop Access to every PC on the LAN
* ThinVNC traffic tunneling
* Pure-Web Access, HTML5 Based
* User/PC Administration
* Windows Logon Support
* Remote Install Tool
* Wake-On-Line (WOL)

Visit our site: www . thinvnc . com

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code.

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.thinvnc.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

The All-new Freemium N-central 7.1 remote system management and monitoring solution provides Managed Service Providers and IT professionals in mid-size businesses a full-featured tool to deliver the most complete service remotely to their end-users, for the least expense – and report on those services with unprecedented detail. N-central sets the standard with best-in-class monitoring and industry-leading management and reporting. Key advantages include: – Breadth and scalability. Monitor more devices, more services and more operating systems, from more vendors, with greater scalability than any other available solution. – Monitoring with Agents and Probes. N-central’s flexibility allows you to monitor remote networks with agents for mobile devices, probes for a large number of devices within a network, or both. – Automated deployment. N-central’s industry-leading automated configuration process eliminates manual steps and allows you to deploy monitoring in minutes. – Ease of use. Clean, intuitive interface makes it quick to grasp and use, minimizing training. – Complete toolset for the IT professional. One suite of integrated tools, including reporting, that cover every facet of network and systems management. – Manage more devices. Multi-platform support means you can remotely control any device from any Java-compatible system. – No end-user interruption. Using N-central’s unattended remote control tool, all interactions with a desktop can occur in the background, without the end-user being interrupted from their work. – Powerful reporting. Support daily operations, troubleshooting and capacity planning with a single reporting solution. – Go-to-market support. Get to market faster and reduce sales costs and risk . N-central is available as on-premise software or as a hosted subscription-based service. Both versions offer a fully-functional 30-day trial period and a unique, most flexible Hybrid licensing model.

Customer Support Organizer Pro,database software for Windows. Simple database management system that helps you to organize, track, and manage your customer support activities. 4 simple databases included in Customer Manager Pro: Personnel manage your customer support personnel. Customers: manage your customers. Issues: catalog, manage, and track all issues. Log: track all activities. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data fields. Unlimited number of records. Unlimited number of databases

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.thinvnc.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

With PC-Monitor you can remotely control any computer as if you were sitting right in front of it – even through firewalls.Allows the Network Administrator to view and control network computers, having the remote desktop on the screen of his own PC and controlling that remote PC by using the keyboard and mouse of their own.
Keep your employees on task and save money otherwise wasted by inefficient workers with LanAudit Employee Computer Monitoring now.
PC-Monitor is employee computer monitoring software that invisibly monitors your entire network from one central location! It is an all-in-one Employee Computer monitoring software for real-time network computer monitoring, employee activity monitoring, content filtering and employees’ work time tracking.
Protect your data,record when and who accessed, copied, created, deleted, moved, printed, renamed and restored which file, can search a specified file operation by group, computer, user, file name, operation types, storage device types and access time.
Hardware inventory and software inventory are performed quickly, easily, and intuitively.PC-Monitor cannot only detect all hardware devices in your computers but with it’s change tracking it can find out when a device was changed or removed,you can create powerful hareware inventory reports.With PC-Monitor it’s easy to track and audit all your installed software, you can create powerful software inventory reports to find out which application is installed on which computer.
Built-In Portable Drive Blocking ,Control, and the lowest total cost-of-ownership to stop data leakage.To stop data leakage with block include: floppy drive, CD Rom/DVD Rom, CD-R/RW drive, tape drive, COM port and printer port, modem, USB port, USB storage device, SCSI device, 1394 port, infrared device and PCMCIA port of notebook and other new devices.

Comodo EasyVPN is the first completely free for non-commercial use program to enable users to easily create virtual private networks between an unlimited number of PCs. Virtual private networks (or VPNs) are secure and encrypted connections between PCs. In essence, any PCs connected to a shared network can talk to each other. The possibilities created by this software are endless. If you are a gamer, easily organize multiplayer gaming sessions with an unlimited amount of users. Easily exchange files and Word documents. Chat with pals or coworkers using our secure instant messaging service. Share your entire iTunes library with whoever you desire. Create a P2P social VPN to share and communicate with a group of trusted friends. Or let others easily view your saved photos without having to waste time uploading them to a site. Users will even be able to print to their local printer from any remote location. Comodo EasyVPN never charges a fee, no matter how many computers you connect to a network. It is entirely free for non-commercial use.

Free Live Chat service
Chat with your website visitors in real-time and offer instant help to visitors when they need assistance;
See their country of origin;
Track their residence time on your site;
Offer multi-language support by automated translation into world languages. If a visitor writes in an unknown language, you will read and write a message in your native language while the software will automatically translate and your visitor will read your reply in his native language.
Create multi-consultants group, no seats limits.
You can set up a consultant for a certain site to work for. In other words, to integrate this service to your site.
You don’t need to set up any server, your visitors don’t need to download or install applications or sign up.

Get sound notifications when somebody enters, leaves your site or starts conversation with you. Or just
invite visitors to chat on your consultant’s own initiative.

Vista or Windows 7 users can be notified by our program: you can be off the site, but the program will notify you that a new visitor appeared on the site and you can chat directly through this program.

Save all your chat sessions easily and send the history chat to an email if you wish.

Requirements:

Windows Vista or Windows 7 with preset Framework not less than 3,5
Support is performed through web-interface.
Compatible with most browsers: Mozilla, Opera, Chrome, Internet Explorer-from 7
If you discover any technical problems when you are running the software, please contact our technical supporter team as soon as possible. We promise to continuously improve and develop our product.

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician’s side nor Customer’s.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

To meet the needs of every client, SupportSmith v2 IT Support is marketed in a flexible way. Learn more at:

http://www.supportsmith.com/.

About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.supportsmith.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Desktop Central MSP is a web-based Windows Desktop Management software that helps managed service providers to efficiently manage their customers’ desktops and servers. It offers integrated desktop management functions like Software Distribution, Patch Management, IT Asset Management, Remote Control, Configurations, and System Tools.

Being network-neutral, it can manage any windows networks like Active Directory, Workgroup & Novell eDirectory.

Key Features
Supports Windows 2000/XP/Vista/2003/2008, Windows 7
Deploy Software to computers at a scheduled time
Automated Vunerability Assessment and Patch Management
Software and Hardware Inventory with License Management
Take control of remote desktops for instant troubleshooting
Predefined configurations to achieve most of the desktop management tasks
Targets for configuration can be defined using include/exclude criteria and with custom groups of users and computers
Collection helps to group configurations, which can be applied to same set of targets
Provides the status of the applied configurations
System Tools like Disk Defragmenter, Check Disk, and Disk Cleanup that can be scheduled to run on multiple desktops
Optimize WAN Bandwidth using Distribution Servers

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.supportsmith.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician’s side nor Customer’s.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

To meet the needs of every client, SupportSmith v2 IT Support is marketed in a flexible way. Learn more at:

http://www.supportsmith.com/.

About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

ThinVNC is a pure-web Remote Desktop access solution. The remote computer can be accessed from any OS platform through any HTML5 compliant browser (Firefox, Google Chrome, Safari, etc.).

ThinVNC takes advantage of the latest web technologies like AJAX, JSON and HTML5 canvas to deliver a high-performance Remote Desktop access over the web, using HTTP and SSL protocols.

Without the need for any plugin, add-on or any kind of installation on the client side, ThinVNC is the optimum way to ensure that you can connect to your remote computer from any place.

ThinVNC Server can also act as a Gateway, allowing to provide internet desktop access to company’s LAN computers by publishing only one IP address. ThinVNC keeps the network protected while eases the remote desktop access to the entire company’s workstations and servers.

ThinVNC also provides a Presentation Mode, which allows to securely invite people and show them the whole desktop or selected applications, always taking advantage of a pure-web access with no download or installation of any kind on the client side.

Visit our site: http://www.supportsmith.com/

About the company:
We are a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows:

* Minimize Toll Free Phone Support Costs – The Omnistar Live Help desk component will allow your customers to submit helpdesk tickets via a web interface, eliminating the need to call your toll free support line.

* Communicate in Real time Through live Chat – If your customers or perspective customers have pressing questions or concerns, they will be able to easily reach your sales and support staff via the live chat. The live chat is another means of lessing the burden and costs of your toll free support call center.

* Create a Repository of Information – The Omnistar Live knowledgebase component give you the means to creating an extensive base of searchable information and content that your customers and prospects can use to look up answers to their own questions.

* A Comprehensive Self Servicing Tool – All of the components of Omnistar Live will give your customers all the tools and information to help them resolve any issues that they have.

* 100% Web Based – Omnistar Live is totally web based and does not require any additional desk top software for your support staff or customers. Your customers and staff can be in touch from literally anywhere in the world.

This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active Directory Reports, User Logon Reports and Windows System Tools.

With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup & Novell eDirectory. It is meant for Enterprises and not for home users.

Key Features
Supports Windows 2000, XP,Vista, 2003 & 2008 OS
Manage Computers in LAN and across WAN from a central point
Deploy Software to computers at a scheduled time
Automated Vunerability Assessment and Patch Management
Software and Hardware Inventory with License Management
Take control of remote desktops in LAN and across WAN for instant troubleshooting
Predefined configurations to achieve most of the desktop management tasks
Targets for configuration can be defined using include/exclude criteria and with custom groups of users and computers
Collection helps to group configurations, which can be applied to same set of targets
Provides the status of the applied configurations
Over 90+ ready-made reports of the Active Directory infrastructure
User Logon Reports for an up-to-date user logon details and history
System Tools like Disk Defragmenter, Check Disk, and Disk Cleanup that can be scheduled to run on multiple desktops
Optimize WAN Bandwidth using Distribution Servers

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician’s side nor Customer’s.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

To meet the needs of every client, SupportSmith v2 IT Support is marketed in a flexible way. Learn more at:

http://www.supportsmith.com/.

About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

Jitbit Help-Desk – ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers’ tickets and saves your technicians’ time. FREE evaluation version has no expiration.

Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based help-desk software.

Customer Support Organizer Pro,database software for Windows. Simple database management system that helps you to organize, track, and manage your customer support activities. 4 simple databases included in Customer Manager Pro: Personnel manage your customer support personnel. Customers: manage your customers. Issues: catalog, manage, and track all issues. Log: track all activities. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data fields. Unlimited number of records. Unlimited number of databases

InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs, with scalability to address growing needs. InsTIL Service Desk is a comprehensive set of software product offerings designed to improve IT service levels and productivity, Deliver best practices & standardization and align IT for delivery of value to Business.

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician’s side nor Customer’s.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

To meet the needs of every client, SupportSmith v2 IT Support is marketed in a flexible way. Learn more at:

http://www.supportsmith.com/.

About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.

MediaHeal for Virtual Drives recovers files from damaged virtual disks (.vhd, .vmdk). Repairs corrupted file systems (FAT, NTFS) of virtual drives. Restores data and allows using files without virtual machine. MediaHeal for Virtual Drives scans corrupted file system and creates a copy of the file system with files and folders in a new place.
MediaHeal for Virtual Drives supports virtual disks created with Xen, Citrix XenSource (Citrix XenServer, Citrix Xen), VMDK disks created with QEMU and Sun xVM VirtualBox, binary disk or partition dump (RAW, IMG), VHD disks created with Microsoft VirtualPC, Sun xVM VirtualBox, VMDK disks created with VMware Workstation, VMware Player, VMware Server, VMware ESX Server.
MediaHeal for Virtual Drives supports Virtual Hard Disk (*.vhd) fixed, differencing and dynamic type, Virtual Machine Disk Format (*.vmdk) monolithicSparse, monolithicFlat, twoGbMaxExtentSparse, twoGbMaxExtentFlat, vmfs, vmfsSparse, streamOptimized type, Xen Virtual Appliance VM Import Format (*.xva, *.ova) of compress and typical type
MediaHeal for Virtual Drives recovers Snapshot disks of Virtual Machine Disk format (VMDK).
MediaHeal for Virtual Drives repairs corrupted file systems (FAT, NTFS) of virtual drives – FAT12, FAT16, FAT32, NTFS 1.0, NTFS 2.0 are supported.

Centrolized company-wide employee pc activity monitoring solution, monitor 3000+ network computers within one server. Employee Monitoring Software is an application for real time network computer monitoring and content filting, and for employees, work time tracking. Invisibly monitor all employees pc internet activities from one contralized position, such as email, instant message, keystrokes, documents printed, FTP file transfered, websites.

Ezidoits Helpdesk gives you real-time access to our Help Desk, and our trained, friendly and efficient staff.

Should you have a query – whether to do with Ezidoits as an application, or in a wider computer-usage sense – this module has a Helpdesk enquiry section where you can speak to our staff, as well as a reference section for "Frequently Asked Questions". This allows you to browse through queries others have made, in case your query has already been asked and answered. ( It may be that your question is an original one, in which case your enquiry will benefit others as well ! )

Alternatively, via the Instant Messenger function, you can send an e-mail enquiry and thus save the time waiting for a response.

Our staff monitor the Messenger service closely and will respond either with the answer to your question or with an indication of any delay. We don’t portray ourselves as knowing the answers to every question, and some may take a little more research than others – but you will will receive a prompt and complete response to any query you make. If appropriate, that response may include a suggested link or links, to sites for more information.

You can activate all the Ezidoits Departments and get a guided tour through the various functions available. Each department is overseen by an animated "Doit" that carries out selected tasks and provides an introductory tutorial giving an overview of how Ezidoits can make your PC ownership a more rewarding an enjoyable experience.

Professional remote support solution.<br>
No software installation required. Provide immediate support to customers and colleagues without pre-installing software.<br>
Remote control, File transfer and Chat. <br>
Access to unattended PCs. <br>
Restart and automatically reconnect remote computers. Restart in safe mode included. <br>
Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians spent. Export all data to an Excel file for further analysis and as proof of your work.<br>
One click. That’s all it takes to start a support session with your customer. Even the most novice of the users can ask for your support with ease.<br>
Applet customization. Customize the applet used by customers to send support requests with your own logo, company name and color.<br>
High performance networking. BeAnywhere proprietary networking protocols, optimized to provide fast and secure P2P connections, will assure you the best performance.<br>
Ultra compact. Install it on any pen drive and take it with you everywhere. <br>
Firewall friendly. Never mind about firewalls, changing settings and IP addresses. Your only requirement is an Internet connection.<br>
All communications are encrypted with an RC4 compatible algorithm with a 2048 bit key and are digitally signed. Every access to the Console and Management Area go through a secure HTTPS connection.<br>
BeAnywhere is fully compatible with Windows 7 and Vista UAC. You may encounter support scenarios where you need administrative privileges to fully support the remote computer. BeAnywhere allows you to raise your permissions level by sending a request to your customer.<br>
Web site integration. You can embed in your own site a direct access link that your customers can use to start remote support sessions.<br>

How often did you type "Dear Mrs. …" and added a few words that were almost always the same? Why bother with such repetitive task? We don’t and you shouldn’t either That?s why we created the ReplyButler, an add-on for Microsoft Oulook that saves you from a lot of boring typing (and typos). Directly after the first click on the Outlook-Button "Reply" it gets clear how convenient this is. ReplyButler automatically detect the name, the language and the style of the mail and generates a matching answer. It’s astonishing how reliable the program does this and creates a perfect answer. (Depending on the situation with his first or last name and of course with a matching greeting phrase.) The next feature is great for everybody who uses Microsoft Outlook at work. Especially here you often have very similar situations that require the same e-mails (e.g. "thank you for you inquiry…"). You can store these textmodules in ReplyButler which makes it very easy to organize them and later use them in other e-mails.

Jitbit Help-Desk – ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers’ issues and saves your technicians’ time. FREE evaluation version has no expiration.

Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software.

Help Desk Software (from $4995, 45 day MBG)
HelpSTAR supports ITIL processes for best-practice service management, including:
· Problem Management and Incident Management
· Change Management
· Knowledge Management
· Dashboards for real time Tactical Management
· Configuration Management
· Service Level Agreements (SLA`s)
· Asset Management including License Compliance
· 45 Day Unconditional Money Back Guarantee

N-central network and systems management solution provides Managed Service Providers and IT professionals in midsize businesses a full-featured toolset to deliver the most complete service remotely to their end-users, for the least expense and report on those services with unprecedented detail. N-central sets the standard with best-in-class monitoring and industry-leading management and reporting. Key advantages include: – Breadth and scalability. Monitor more devices, more services and more operating systems, from more vendors, with greater scalability than any other available solution. – Monitoring with Agents and Probes. N-central’s flexibility allows you to monitor remote networks with agents for mobile devices, probes for a large number of devices within a network, or both. – Automated deployment. N-central’s industry-leading automated configuration process eliminates manual steps and allows you to deploy monitoring in minutes. – Ease of use. Clean, intuitive interface makes it quick to grasp and use, minimizing training. – Complete toolset for the IT professional. One suite of integrated tools, including reporting, that cover every facet of network and systems management. – Manage more devices. Multi-platform support means you can remotely control any device from any Java-compatible system. – No end-user interruption. Using N-central’s unattended remote control tool, all interactions with a desktop can occur in the background, without the end-user being interrupted from their work. – Powerful reporting. Support daily operations, troubleshooting and capacity planning with a single reporting solution. – Go-to-market support. Get to market faster and reduce costs and risk with N-able services, sales and marketing support. N-central 6.7 is available as on-premise software or as a hosted subscription-based service. Both versions offer a fully-functional 30-day trial period.

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn’t need to install additional platforms and libraries.

Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a website the difficulty is solved as visitors may now reach out for assistance, initiate a chat conversation with website agent and promptly find help they are requiring. Website comes alive with chat, responses to customers’ questions are sent without delay by website operators, guests are happy and company is happy too.
Thanks to Live Chat guests are now capable to talk live with website operators, have their inquiries answered without delay and profesionally. Life is fast, time is of the essence, live chat helps. When visitors to your website come to the point where they need to chat with a human being, when they want to interact with someone real, having live support available is the solution.
Live Chat Software adds that lost component to your website, the human touch. More importantly, a live chat adds sincerity to your site. Certainty and conviction is reached easier.
Live Chat System is not just live chat, it also comes with visitor monitoring, geo location and most importantly agent’s ability to proactively engage the visitor by sending an invitation to live chat. The value of Live Chat System can be easily measured by running business intelligence tools such as LiveHelpNow analytics.
You may perhaps answer questions faster, obtain particulars from interested clients, give incentives, find feedback, and make customer happy.
With LiveHelpNow Live Chat, Ticket System and Support System (Knowledge base) Customer Service tools your business will become something more in the eyes of your customers, something that they wanted to see.
Give the intelligence of LiveHelpNow Customer Service Software to your business.

Powerful printer control software.

Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. As an eBusiness application service provider, Omnistar Interactive understands the need to be able to effectively communicate with your website visitors. We also understand that each visitor to your website could be a potential customer, partner or solid business contact.

That’s why we designed Omnistar Help Desk Software. We did extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, and combined the best of what is available into the tool that we now all know and love as Omnistar Help Desk Software. By effectively developing this comprehensive application, you can now have the advantages of a total call center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one.

Omnistar Interactive’s flagship Help Desk Software chat software stands out from the competition because we offer:

* 30 day Money Back Guarantee
* Same Day Installs and Setup (Get it running today!)
* Same Day Support Guarantee (Including Saturday and Sunday!)
* Everything is Included (No more guessing which version to get.)
* Free Phone Support after a support representative has responded via our ticket system
* 12 Months Free Support and Upgrades
* Powerful Features

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent’s activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer’s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter’s rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.
IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers? requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
Key IBN HelpDesk Features
Internal and external incidents and requests handling
Spam filters
Automatic e-mail routing
Automatic assigning incidents to responsible users
Incident related To-Dos
Managing incidents via MS Outlook and Mozilla Thunderbird
Incident time tracking
Automatic alerts and notifications
Reports and statistics

Instant Housecall is a fast, easy remote access program that lets you offer remote support through firewalls. You can transfer files, and easily view and control the remote desktop. To start a session, ask your client to run Instant Housecall then click "Start Session". You’ll be connected instantly, and you can instantly provide assistance with no configuration.

Instant Housecall includes powerful features like reboot and reconnect, file transfer and chat, session history and notes, multi-monitor support, and Vista/Windows 7 UAC compatibility. This download lets you install the Free Edition for personal use which gives you unlimited connections to up to three clients, or start an unlimited 15-day trial of the Business Edition.