Rove Mobile Admin 6.1

Posted by | Posted in business, helpdesk-remote-pc | Posted on 05-05-2011

Type: Shareware
Cost: $295
Size: 41.43 MB
Release date: 24 Mar 2011
Platform: Other,WinMobile,Android,BlackBerry,iPhone,iPod,iTouch,Handheld/Mobile Other
Download: Rove Mobile Admin Shareware


Rove Mobile Admin

The Rove Mobile Admin Client is a smartphone- and tablet-enabled client for the Rove Mobile Admin mobile IT management solution. Rove Mobile Admin is a highly secure client-server solution that allows you to monitor and manage your IT environment from your smartphone or tablet. Once the Rove Mobile Admin Client software is installed on your device, you can connect through your Rove Mobile Admin Server installed behind your corporate firewall to receive real-time alerts to IT issues and access the servers and systems on your network that you want to manage.

Real-time alerts to IT issues, right on your smartphone or tablet
Diagnose, triage and resolve IT issues directly from your smartphone or tablet
Get the job done anywhere, anytime

FEATURES

Rove Mobile Admin gives access to many systems and services, including:

Real-time Dashboard – alerts from the following monitoring and incident management systems: Microsoft System Center Operations Manager, BMC Performance Manager Portal, Nagios Monitoring, BMC Remedy Service Desk, CA Service Desk
Monitoring: Microsoft System Center Operations Manager, BMC Performance Manager Portal, Nagios Monitoring
Virtualization: VMware Infrastructure, Microsoft Hyper-V
Incident Management: BMC Remedy Service Desk, CA Service Desk
Remote Access: RDP and VNC, SSH and Telnet, HP iLO
Mail: Microsoft Exchange, Domino
Windows: Command Prompt, Event Viewer, Local Users and Groups, File Explorer, Printers, Restart, Scheduled Tasks, Shared Folders, Services, System Information, Task Manager, Terminal Services, PowerShell, Dial-up Connections
Mobile Device Administration: BES, Microsoft System Center Mobile Device Manager
Directory Services: Active Directory, Novell Console

SERVER SOFTWARE
Note that http://roveit.com/downloads/MobileAdmin/6.0/6.0.10790/MobileAdminInstaller.exe is a direct download link. To download the Rove Mobile Admin Server go to http://www.roveit.com/trial to obtain a free trial.

FrontFace for Business 1.1.0

Posted by | Posted in business, helpdesk-remote-pc | Posted on 19-04-2011

Type: Shareware
Cost: $279.95
Size: 6.82 MB
Release date: 13 Apr 2011
Platform: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Windows Vista Ultimate,Windows Vista Ultimate x64,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64
Download: FrontFace for Business Shareware


FrontFace for Business

FrontFace for Business allows you to directly and precisely distribute important information or notifications from various sources such as RSS feeds, SharePoint, Intranet, e-mail accounts, Twitter accounts or instant messaging (IM) applications in real time to the users’ computers. Based on the importance and type of information, different visualizations are available such as "toast notifications", full screen pop ups, a desktop news ticker, etc.

FrontFace for Business is an easy to deploy application that is installed on the company’s client computers (Windows XP, Vista or 7). Predefined or user defined subscriptions access various data sources (so called message providers), e.g. RSS feeds, SharePoint lists, E-Mail, Twitter feeds, business and sensor data or messages sent by instant messaging servers (XMPP/Jabber). The retrieved information is then processed by FrontFace for Business and displayed in an appropriate way, e.g. on a Desktop news ticker, as pop up, full screen pop up or toast notification. It is possible to pre-configure the application and to restrict the possible configuration options for the individual users. This allows creating an enterprise communication solution that always fits perfectly!

Typical Applications of FrontFace for Business:
- Integration of a holistic, multi-channel enterprise communications strategy (covering SharePoint, Intranet, SMS, e-mail, RSS, instant messaging, etc.)
- Productive, well-targeted enterprise information management
- Information logistics for companies with distributed sites, agencies or stores
- Proactive communication with users from the IT helpdesk
- Mass notification or altering of single users or entire user groups
- Surveying employees and field force staff
- Monitoring information systems and IT infrastructure (e.g. servers)
- Monitoring the Web and social media channels (Google, Twitter, etc.)

Web Tracks 2011 8.0.3

Posted by | Posted in business, helpdesk-remote-pc | Posted on 23-02-2011

Type: Shareware
Cost: $345.00
Size: 25.91 MB
Release date: 21 Dec 2010
Platform: WinXP,Windows2000,Windows2003
Download: Web Tracks 2011 Shareware


Web Tracks 2011

Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests.

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you’re working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you’re dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets.

Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.

When you run the computer audit the program automatically creates or updates computer records in your database.

Web Tracks also provides an easy way to track software assets such as CD’s, downloaded programs, Open License Agreements etc.