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* IBM Certified Specialist – Retail Store Solutions: Windows Technical Solutions

Section 1: Technical Requirements Definition (17%)

1. Given a scenario, explain which technical requirements will meet customers’ business requirements.
2. Given a scenario, describe which components of a customer’s IT architecture/strategy are relevant to store operations.
Section 2: Solution Architecture (23%)

1. Evaluate the initial solution provided by the sales representative or prospective customer.
2. Given a proposed solution, identify limitations that will be imposed.
Section 3: Solution Presentation (15%)

1. Given a scenario, describe the technical benefits of the proposed solution.
2. Identify sources of information used to respond to Request for Proposals (RFPs).
Section 4: Solution Integration (23%)

1. Given a scenario, identify an appropriate lab environment set up.
2. Describe the steps required to establish a Gold environment.
Section 5: Problem Management (13%)

1. Describe the process for managing problems that arise as part of the proposed solution.
2. Describe the process for using the problem data that has been gathered to recreate the reported problem and establish that a problem exis
Section 6: Project Management and Planning (9%)

1. Develop a plan to install or migrate a store solution.
2. Identify roles/responsibilities of all stakeholders.

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