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* IBM Certified Specialist – Retail Store Solutions Sales V4
Recommended prerequisites:

* Perform a solution design of hardware and software
* Perform a configuration of hardware
* Perform a special bid for any of the products
* Develop long term customer relationships
* Identify customer pain points
* Describe why a customer needs Point of Sale
* Describe why a customer needs self service
* Identify customer hardware and software requirements
* Differentiate IBM solutions from competitor solutions
* Based on customer needs, propose appropriate solutions including hardware, software and services
* Assist customers in planning solution rollout to include volume, time period, and budget
* Identify other service and solution providers impacting IBM-s sale to the customer and facilitate integration
* Understand the relationship and collaborate effectively with business partners/IBM
* Identify a self-checkout opportunity
Section 1: Describe methods of identifying the RSS opportunity (11%)
Section 2: Evaluate the customer?s current and future needs. (15%)
Section 3: Outline a solution to meet the customer?s needs. (17%)
Section 4: Compare and contrast IBM and competitor solutions. (12%)
Section 5: Determine appropriate resources for solution demonstration (9%)
Section 6: Describe the IBM solution value proposition. (18%)
Section 7: Identify appropriate tasks to finalize the solution (8%)
Section 8: Identify appropriate tasks to implement the solution (5%)
Section 9: Identify resources of IBM internal and external information (5%)

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